Return Policy

At Prakruthi, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied, we are here to assist you.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 7 days from the date of delivery.
• Condition: Items must be unused, unwashed, and in their original condition, with all tags attached and in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased on sale or with a discount code.
• Intimate or sanitary goods.
• Customized or personalized items.

Return Process

1. Initiating a Return:
   To initiate a return, please contact us at support@prakruthifashions.com with your order number and details of the item(s) you wish to return.

2. Return Authorization:
   Upon reviewing your request, we will provide a return authorization along with detailed instructions for shipping the item back to us.

3. Shipping Costs:

   • The cost of return shipping is the responsibility of the customer and is non-refundable.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refund Policy

Once we receive the returned item, it will undergo inspection, and you will be notified regarding the approval or rejection of your refund request.

• Approved Refunds:
  Refunds will be processed promptly, and the amount will be credited to your original method of payment within 1–2 business days, subject to the policies of your payment provider.

• Partial Refunds:
  In some cases, partial refunds may be issued, including for:

  • Items not in their original condition.
  • Items that are damaged or missing components due to reasons outside of our control.

Exchanges

For size, color, or other exchanges, please contact us at support@prakruthifashions.com. Exchanges are subject to availability of the requested product.

Late or Missing Refunds

If you do not receive your refund within the expected time frame, please take the following steps:

• Verify your bank account details and transaction history.
• Contact your credit card issuer, as refunds may take time to process.
• Reach out to your bank for further clarification on processing times.

If you have completed these steps and still have not received your refund, contact us at support@prakruthifashions.com for further assistance.

Shipping Policy

For both COD (Cash on Delivery) and non-COD orders, goods will be delivered within 3–5 business days from the date of order confirmation.

Contact Information

For further assistance or inquiries regarding our Return Policy, please contact us at:
Email: support@prakruthifashions.com

We value your satisfaction and appreciate your understanding of our policies